Today's guest blogger is Eric Young. Eric is FaceTime's Sr,
Director of Field Services, and works with FaceTime customers to
implement leading edge security and compliance solutions for Unified
Communications and Web 2.0. Eric's
worldwide role gives him an insight into the global requirements of
organizations implementing real time communications technologies to enable
their businesses and works closely with our product team to ensure that
FaceTime solutions remain at the forefront of the industry.
I was onsite with a customer
recently completing our fifth competitive replacement within the Fortune
400 in the past 6 months. As the customer was detailing all of the
requirements the previous solution did not satisfy, it made me wonder, how are
other customers of these competitors feeling they are operating in a compliant
fashion?
If you, as a compliance officer
or legal counsel, cannot make sense of a group chat conversation,
cannot actually view the content of a blocked message, or can't see what
folks are trying to post to a social networking site; how can you
possibly defend your organization from SEC fines or from a
lawsuit in a court of law?
Security
technologies evolve quickly, especially in the area of real-time communications
- but the adoption of tools like Unified Communications, Instant Messaging and
social media has grown exponentially - in many cases even without the knowledge
of either IT or compliance.
Regulation
and compliance changes too, with the times.
Most recently I've seen FINRA starting to address the issue of social
media and issuing guidelines to member organizations and individuals on how
usage should be treated.
We all understand there is a big
difference between "logging" and "being compliant" but
knowing there are still some banks and other highly regulated companies using these
legacy solutions that were designed for technology of a few years back, it begs
the questions: What are the minimum requirements for security and
compliance for Unified Communications, Instant Messaging and Social Media?
And,
what are you doing about dealing with emerging technology?
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